You're out of time. They're not.

It's the first question everyone asks, and it's a fair one. You write down in plain terms what they're allowed to do, what they must show you before sending, and what they must never touch. A price outside your rate card, an unhappy client, a cancellation: they hand the case to you instead of answering. And you can re-read everything they've said, at any time. If something goes off the rails, you see it the same day, not three weeks later.

That's your call, and our advice is to say so. A member of staff can introduce themselves as such in the very first sentence, on the phone as in writing. Experience shows transparency costs nothing: what your clients remember is that someone answered them in two minutes at 7 p.m. on a Friday. Hiding it, on the other hand, always comes back on you the day it gets out.

They work from day one, but they work really well from the second week. In the first few days you check what they send and you correct it: they never ask the same thing twice. Expect around ten corrections before they hold your way of speaking to your clients. It's still faster than training someone, but it isn't instant, and nobody should tell you otherwise.

Nothing stops. It's actually when the difference shows most clearly: calls are answered, quotes go out, follow-ups run their course, and you get a daily summary you can read or ignore. You can also name someone for them to pass on the cases they don't handle alone.

You, and the people you grant access to. Nobody else. Messages are protected in transit and once stored, and they stay in Europe. We sign with you the document European law requires on data protection — the one your lawyer or your client will ask you for. And these exchanges are never used to improve an artificial intelligence, neither ours nor anyone else's. If that isn't enough for you, everything can be installed on your own machines: in that case, nothing leaves your business at all.

You stop, with no notice period and no need to justify yourself. Before you go, you take everything with you: the conversation history, your clients' details, the open cases, in a file you can open and keep. We have no interest in holding on to someone who wants to leave — a client who can't walk away with their own data isn't a client, they're a hostage.

Yes: your logo, your web address, your colours, your invoices. Your clients see only your name, never ours. And you manage all of your clients from one place, without juggling several accounts.