Four profiles showing how Eliateam tailors its AI agents to the needs of a care provider: appointment coordination, medical billing, patient follow-up and health data compliance. Every agent is configured on your own tools and procedures.
Care coordination
Care Coordination Agent
Multi-practitioner appointment scheduling, automated reminders, cancellation handling and real-time waitlist management.
Medical billing
Billing & Coding Agent
Procedure coding, insurance claim submission, and tracking of rejected claims through to reimbursement.
Patient follow-up
Patient Follow-up Agent
Post-visit check-ins, treatment adherence monitoring, and automatic alerts when a patient falls out of contact.
Health data
Health Data Compliance Agent
GDPR / health-data hosting compliance, access traceability on patient records, and handling of access and rectification requests.
A real day-in-the-life example for each of the four agents.
Care Coordination Agent
Patient · 9:02 AMHi, I need to cancel my 2 PM appointment tomorrow with Dr. Lemoine — do you have another slot this week?
Agent · 9:03 AMAppointment cancelled. I can offer Thursday 10:30 AM or Friday 4 PM. The freed-up 2 PM slot tomorrow has been offered to the patient on the waitlist.
9:11 AMAppointment confirmed for Thursday 10:30 AM, SMS reminder scheduled for the evening before.
Billing & Coding Agent
Front desk · 11:15 AMThe claim for Mrs. Petit's consultation on the 12th got rejected, can you see why?
Agent · 11:18 AMReason: procedure code incompatible with the declared care pathway. File corrected and resubmitted, paper claim sent in parallel as a backup.
4 days laterReimbursement confirmed, case closed.
Patient Follow-up Agent
System alert · Day 7Patient Marc D., post-surgery follow-up, no contact since discharge.
Agent · Day 7Follow-up message sent, patient responded: mild pain, no fever. Response within protocol, file updated, alert cleared.
Day 15Next follow-up point scheduled automatically.
Health Data Compliance Agent
Practice · 3:40 PMA former patient wants their full medical record — how do we handle it?
Agent · 3:44 PMIdentity verified, file compiled (consultations, reports, imaging), within the one-month regulatory deadline. Secure delivery scheduled, access logged and traceable.
Next dayFile delivered, receipt acknowledged, no anomaly found in the quarterly access audit.
Illustrative demo — fictional profiles, no real patient data.